The Thai government has been touting the success of the Thailand Pass programme whereas quietly acknowledging a cornucopia of shortcomings and problems users have encountered and publicly complained about. But, as a end result of excessive quantity of complaints about problems in attempting to register on the Thailand Pass website, the Department of Consular Affairs has beefed up their helplines with a number of 24-hour cellphone numbers travellers can call if they have issue submitting their purposes online.
The Phuket Info Centre official Facebook web page that’s run by the Ministry of Interior’s Phuket office announced the model new call centre improve yesterday. They listed 4 native Thai cellphone numbers that are available 24 hours for people from around the world to call with Thailand Pass issues.
The expanded stay helplines are hoped to be a possibility to speedily resolve a number of the points people are finding on the Thailand Pass web site. After According to with the API have been largely worked out (frustrated customers had essentially the most luck by utilizing the Google Chrome browser and putting in a plug-in), some individuals are nonetheless experiencing server problems as well as running into errors when submitting documents for his or her Thailand Pass.
Others have not obtained a QR code or any confirmation of their submittal or confirmation of their utility (hint: Microsoft-based e-mail methods don’t work, use Gmail) in addition to dozens of horror tales of not listening to back in time, or portions of households or teams getting a response and approval whereas others are stuck crossing their fingers and hoping hours earlier than their flight.
People are nonetheless suggested to hunt help from the Royal Thai Consulate-General or Royal Thai Embassy of their home country. ( Wacky tried to get solutions a number of instances from the Los Angeles Embassy but was met with reduce and paste responses that did not relate to the question.) Technical issues with the Thailand Pass web site could be reported by email to support@tp.consular.go.th.
The four new 24-hour Thailand Pass Call Centre hotline cellphone numbers are:
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